Solutions for Nortel®
AMC solutions for Nortel provide pre-packaged, server-based integration that delivers real-time connectivity with leading CRM applications. Contact centers can improve call management and enable full CTI ********ality in their CRM desktop including softphone controls, caller identification, and screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to CRM customer data.
As a Nortel Developer Partner, AMC provides solutions for Nortel Symposium Call Center Server, Nortel Communications Control Toolkit (CCT) and Nortel Business Communications Manager (BCM) LAN CTE. Pre-packaged integration is available for leading CRM applications including mySAP™ CRM, PeopleSoft® CRM, and Microsoft® CRM.
Used everyday by thousands of agents around the globe, AMC solutions help more than 75 innovative organizations to work more effectively and deliver higher levels of customer service.
Solutions for Microsoft® CRM
AMC solutions for Microsoft CRM provide pre-packaged, server-based integration that delivers real-time connectivity with leading contact center solutions. Contact centers can more efficiently manage customer interactions and deliver superior levels of customer service.
Through this integration, contact centers can enable multi-channel ********ality in Microsoft CRM desktop including telephony (CTI) softphone controls, caller identification, and screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to Microsoft CRM customer data. Call routing can be enhanced using business rules and customer data residing in Microsoft CRM to ensure that the right customer reaches the right agent at the right time.
As a Microsoft Certified Partner and a Beta Program participant, AMC has been working with Microsoft CRM since its inception. The AMC product suite offers a contact center framework that delivers interaction controls and contact center ********ality built into the user's Microsoft CRM desktop. The open platform design supports pre-packaged integration of telephony (CTI), email and web-chat solutions from leading contact center solution providers including Avaya, Cisco, Nortel and others.
Used everyday by thousands of agents around the globe, AMC solutions help more than 75 innovative organizations to work more effectively and deliver higher levels of customer service.
ORACLE
Solutions for Oracle's PeopleSoft® Enterprise CRM
AMC solutions for Oracle's PeopleSoft CRM provide pre-packaged, server-based integration that delivers real-time connectivity with leading contact center solutions. Contact centers can more efficiently manage customer interactions and deliver superior levels of customer service.
Through this integration, contact centers can enable telephony (CTI) ********ality in the PeopleSoft CRM desktop including softphone controls, caller identification, and screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to PeopleSoft CRM customer data. Call routing can be enhanced using business rules and customer data residing in PeopleSoft CRM to ensure that the right customer reaches the right agent at the right time.
As a Oracle Certified Partner, AMC develops solutions for PeopleSoft Enterprise CRM. Through the standard PeopleSoft Multi-Channel API (PSMCAPI) in PeopleTools, AMC provides pre-packaged integration for leading telephony solutions including Avaya, Cisco, Nortel and others.
Used everyday by thousands of agents around the globe, AMC solutions help more than 75 innovative organizations to work more effectively and deliver higher levels of customer service.
Solutions for Siebel® 7
AMC solutions for Siebel 7 business applications provide pre-packaged, server-based integration that delivers real-time connectivity with leading contact center solutions. Contact centers can more efficiently manage customer interactions and deliver superior levels of customer service.
Through this integration, contact centers can enable telephony (CTI) ********ality in the Siebel 7 desktop including agent login, work mode, softphone controls, caller identification, and screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to Siebel 7 customer data. Call routing can be enhanced using business rules and customer data residing in Siebel 7 to ensure that the right customer reaches the right agent at the right time.
As a Siebel Software Partner, AMC develops solutions for Siebel 7 business applications. Through the standard Siebel Communications API in the Siebel Communications Server, AMC provides pre-packaged integration for leading telephony solutions including Avaya, Cisco, Nortel and others.
Used everyday by thousands of agents around the globe, AMC solutions help more than 75 innovative organizations to work more effectively and deliver higher levels of customer service.
